IT Systems Administrator

• 1st and 2nd level User Helpdesk Support of internal customers via ticketing system (Service Now), email and phone

• Managing IT hardware, equipment and software requirements

• Managing user accounts and access policies

• Prepare, document, plan, organize, execute and validate IT changes

• Contribute to companywide IT infrastructure and security projects in close cooperation with the CCM EU & US IT

• Analyze possibilities to automate activities, propose solutions and implement

• Provide hands on technical support for random IT questions and on-site hardware support.

• Develop and deliver training materials and sessions to help employees maximize their productivity.

• Maintain detailed documentation configurations, policies, and procedures.

The above list is not exhaustive and your duties may vary from time to time to suit company needs.

• Fluent in English language (verbal and written).

• 3+ years working in 1st and 2nd level IT support tasked with infrastructure, business applications and user support in an international environment

• Knowledge of IT network management, hardware management (computers, smart phones, printers, etc.), security management, AD, Entra ID, Office365 end user support

• Ideally knowledge of Windows Server, VMWare and backup strategies

• You are a team player, autonomous and a problem solver

• You are flexible, proactive and you have a hands-on approach

• Excellent troubleshooting and problem-solving skills.

• Effective communication and collaboration skills.

• Customer focused and willing to extend service with proactive and flexible support.

• Ability to work independently and prioritize tasks effectively.

• Familiarity with ITIL or other IT service management frameworks is advantageous.